Pest Control Business Development Representative

About the Role

• The role is responsible for identifying, sourcing, and securing both long-term and short-term pest control and prevention business opportunities.
• The incumbent will be primarily responsible for New Sales Productivity, Renewal, and Collection as per assigned targets.

Job Responsibilities:

Business Development (Sales)

• Develop business as per the approved business plan of the branch.
• Responsible for sales promotion activities in the assigned territory.
• Ensure all Sales KPIs are achieved month on month.
• Identify and follow-up with prospective customers and respond to enquiry calls within a specific time period.
• Maximise conversion of enquiries into orders.
• Ensure renewals in line with Company Expectations.
• Keep a close eye on the developments and business opportunities in the assigned territory.
• Prepare MPG and ensure it's updated regularly.

Customer Service

• Ensure the quality of service delivery.
• Maintain good liaison with the customers.
• Prepare reports and submit the same on time to the customers.
• Attend to complaints and participate in logically concluding them along with Operations and Back office whenever required.
• Conduct detailed inspection and SRA at client's site.
• Prepare quotations for the customers through the system.
• Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers.
• Set correct Customer expectations with respect to the pest management.
• Ensure that the correct information of the customer is captured.
• Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners.
• Share and explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery.
• Ensure all the sales are delivered after being visible in iCABS for planning and execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be given to planners to execute the services. Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling.

Administration & Accounts

• Ensure timely submission of invoices and getting the necessary acknowledgements wherever necessary.
• Follow-up for the timely and correct invoicing by the back office.
• Share the costings and customer expectation with operations before service delivery.
• Ensure all the collections get deposited to back office within 24 hours.
• Review daily collection and billing with back office department.

Maintaining Systems and MIS

• Ensure the required systems related to sales are updated on a timely basis.
• Prepare Daily and Monthly Sales Report.
• Maintain Database of customers.

Key Result Areas:

• Business Development (Sales)
• Develop new business opportunities and Upselling Opportunities.
• Renewals (if assigned)
• Calls/Survey/Quotations/PDSA as per Regional plan.
• Collection & DSO.
• Customer Service.
• Timely Invoice Submission.

Role Type / Key working relationships:

• Field Sales - Individual Contributor Role.
• External team - Customers and Customer representative.
• Internal team - ABM/BM, Operations & Sales Colleagues, Planners.

Requirements

Competencies (Skills essential to the role):

• Good Interpersonal & Networking Skills.
• Ability to communicate effectively.
• Ability to negotiate with the clients.
• Ability to achieve targets.
• Computer Skills.

Educational Qualification / Other Requirement:

• Any Graduate (Any stream).
• Freshers with good sales knowledge can apply.
• Candidates with field sales experience are preferred.

Benefits

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
• Safety.
• Integrity.
• Innovation.
• Learning & Development.
• Open & Transparent.
• Performance Orientation.
• Monthly Performance Based Incentives.

At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.