IS Support Specialist 1 - Kolkata - Hyland

    Hyland
    Hyland Kolkata

    1 day ago

    Description

    Currently we are looking for an IS Support Specialist 1

    IS Support Specialist 1 is responsible for being the primary point of contact for all technical requests from the companys employees. The position is responsible for providing customer service and resolving or escalating a broad range of technical issues.

    Responsibilities:

    • Respond to work order requests to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment under direct oversight by other team members.
    • Minimum experience in Azure AD, O365, Zoom, Teams
    • Troubleshoot, resolve, or escalate work orders for hardware and software errors through various communication channels such as phone, email, direct messaging and in-person.
    • Document detailed information regarding work order requests and their resolution
    • Coordinate with external vendor systems regarding warranty registration, purchases, returns and repairs.
    • Assist with maintaining inventory levels of all hardware equipment, software, and software licenses.
    • Assist with implementing, monitoring, configuring, troubleshooting, and maintaining the corporate infrastructure and line of business applications under direct guidance.

    Minimum Qualification:

    • Bachelor's degree with 5 years of experience in Technical Support Role.
    • Must have Knowledge of various ITSM tools and ITIL Standards.
    • Must be able to perform hardware break fix on laptops and MacBooks.
    • Technical certification like Azure and ITIL Foundation V4.
    • Demonstrated experience with process improvement.
    • Must be open to provide 24x7 operational support if required in future.
    • Demonstrated experience with solving complex issues.
    • Required to complete vendor-specific certifications.
    • Organizational, multi-tasking, and time management skills
    • Must have Excellent Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
    • Critical thinking and problem-solving skills.
    • Collaborative skills, applied successfully within team as well as with all levels of employees in other areas.
    • Sound business and technology acumen
    • Self-motivated with the ability to manage projects to completion independently.
    • Knowledge of principles of systems administration including Dell Cisco and/or HP hardware.
    • International customer service experience.
    • Able to thrive in a fast paced, deadline driven environment.
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