Job title: Reservations Agent

Description

Job Description

About Us

We are a global business group operating across various industries, including hospitality, finance, and technology.

• Career Overview

This role is an excellent opportunity to join our team as a skilled Reservationist with exceptional communication skills and strong familiarity with the US accent to support our short-term vacation rental portfolio.

Key Responsibilities:

•   • Manage guest inquiries, reservations, modifications, cancellations, and confirmations across multiple property brands.
•   • Process refund requests and resolve billing discrepancies in line with company policies.
•   • Handle guest concerns complaints disputes empathy professionalism effective problem-solving internal teams coordination seamless experiences high-quality services enriching experiences ensuring complete satisfaction ensure strict adherence quality standards performing additional duties support operations...

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