Customer Experience Agent - Bengaluru, Karnataka
2 weeks ago
and global emails shift timings apac uk us shifts be a product expert assisting new
and existing professionals with queries related to our offerings respond to calls
and emails from professionals ensuring prompt effective resolution of their concerns utilize
the zendesk ticketing system to reply to customer emails manage support tickets handle unresolved questions escalate issues when necessary identify execute sales opportunities where applicable ensure all customer success kpis are consistently met deliver satisfactory resolutions within specified turnaround time maintain high levels of service delivery customer satisfaction required skills strong proficiency in spoken written english clear confident communication style minimum one year experience handling international customers excellent problem solving selling skills proficient using laptops computers above average typing speed exception attention detail organizational skills highly driven motivated strong work ethic eagerness learn grow company self starter ability work independently part team qualifications education bachelor degree relevant field certification relevant industry or equivalent years experience preferred equal opportunity employer affirmative action employer minorities women protected veterans individuals disabilities equal employment opportunity employers disability accommodation available during hiring process
Job description
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