Technical Process Specialist - Bengaluru, India - Infosys

    Infosys
    Infosys Bengaluru, India

    2 weeks ago

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    Description
    Job ID/Reference CodePROGEN-EXTERNAL-175977Work Experience 2-6 YearsJob TitleTechnical Process Specialist Responsibilities Troubleshot and performed tests to confirm product performance.

    • Developed project objectives by conferring with staff, identifying project phases and studying standards and requirements.
    • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
    • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work
    Preferred Skills: Customer Service-> CS-> Service Desk-> Voice-> Chats-> email Chats Educational Requirements BCom Service Line BPO Service Line