No more applications are being accepted for this job
- As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA's are met
- Learn and perform newly set up processes and over time gain subject matter expertise in the work
- Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs
- Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
- Assist to build and maintain a Knowledge Base for Case Management
- Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
- Collect and cleanse data to populate management reporting systems
- Experience for 2-5 years in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER)
- Has expertise in HR Operations with eye for detail and process adherence
- Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
- Can function independently, with minimal mentorship and supervision
- Open to work in a 24X7 role
- Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
- Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
- Ability to get into detailing the process and have an eye for detail to suggest process improvements
Associate, Shared Services - Gurugram, India - MongoDB
Description
Position Expectations
Key Skills & Abilities