International Customer Service - Mumbai, India - VIBRANT STAFFING SOLUTIONS PVT LTD

Description

• 1 to 3 years of experience in customer service, preferably in an international setting
• Excellent spoken and written English communication skills
• Proven ability to handle customer queries and complaints
• Strong problem-solving and decision-making skills
• Ability to work well in a fast-paced and team-oriented environment
• Proficiency in using customer service software and CRM systems
• Knowledge of international sales and calling processes
• Experience in both domestic and international customer support
• Strong attention to detail and organizational skills

Roles and Responsibilities

• Provide excellent customer service to our international clients
• Address customer queries and concerns through email, phone, and chat
• Assist customers in navigating our products and services
• Resolve customer complaints in a professional and timely manner
• Collaborate with cross-functional teams to ensure customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Stay up to date with product knowledge and industry trends
• Identify and implement process improvements to enhance customer service