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- Maintain a deep understanding of the company products and services to provide accurate information and solutions to customers.
- Aim for high Customer Satisfaction Scores by identifying and addressing customer needs swiftly, ensuring minimal turnaround time.
- Engage with customers before and after sales via various channels (calls, emails, social media, etc.) to address queries, complaints, and feedback efficiently.
- Coordinate with the factory team to resolve issues promptly and discuss dispatch statuses, ensuring smooth operations and customer satisfaction.
- Send review requests and manage responses on platforms like Amazon Seller Central and Shopify Yoto, leveraging customer feedback for continuous improvement.
- Utilize CRM systems to track customer interactions, schedule follow-ups, and analyze data to identify improvement areas or sales opportunities.
- Collaborate closely with sales and marketing teams to maintain a consistent and high-quality customer experience.
- Customer-focused personality, dedicated to offering exceptional service.
- Excellent interpersonal skills to establish and maintain rapport with customers and colleagues.
- Proficient in handling consumer complaints, with experience in cold calling and email communication.
- Strong communication skills in English & Hindi / English & Tamil.
- Expertise in sales conversion techniques to maximize revenue opportunities.
- Proven experience in a customer service role, preferably in a similar industry.
- Familiarity with CRM software and practices.
- Any other language would be considered a plus.
Customer Relationship Executive - Chennai, India - Cynosure Corporate Solutions
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Roles and Responsibilities:
Required Skills: