Client Services Analyst - Visakhapatnam - Cactus Communications

    Cactus Communications
    Cactus Communications Visakhapatnam

    4 days ago

    Description

    Job Overview

    The Client Services Analyst will provide support to academic and scholarly scientific, technical and medical publishing customers with content hosted on client's product delivery platforms.

    Key Responsibilities:

    • Provide phone, web, and email support while adhering to service-level agreements (SLA's) for response time.
    • Develop excellent working partnerships with customers following through on customer commitments with courtesy and ownership.
    • Acknowledge triage provide resolution escalate issues efficiently accurately route non-content requests effectively document tickets completissues

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