Technical Support Specialist - New Delhi, India - Alnafitha IT
Description
Job DescriptionWe support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.
We are currently searching for an enthusiastic and innovative Customer Success Support Engineer to work in our Support Team supporting and implementing Altnaharra's Unified Communication/Productivity Solutions.
We're a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations.
This position will require high cooperation with other teams from project management, sales and business development.We're always striving to learn more, expand our skills and grow our teammates,Primary Focused Domain(s):
Core Infrastructure – Identity Management, EmailProvide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
Improving the overall customer experience by serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
Provide the following services:
Proactive Services:
Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
Dedicated Support:
Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
Ad hoc Services:
Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
Workshops and Training:
Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
Presenting and demonstrating Alnafitha' S services to customers.
Build scope of work/low level technical scope based on the business requirements.
Deliver technical implementation and solution design within Alnafitha' services.
Assist customers with migrating legacy applications to a cloud optimized architecture.
Deliver technical process documentation.
Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
Mentor other team members on deployed solutions and best practices.
Requirements
RequirementsCertification Requirements:
Bachelor's degree in Computer Science or equivalent.
ITIL Foundation (Must)
MCSE:
Core Infrastructure (Must)
MCSE:
Messaging
Microsoft 365 Certified:
Enterprise Administrator Expert (preferred)
Microsoft Certified:
Azure Solutions Architect Expert (preferred)
Technical Skills:
Experience in the following technology: 7+ (Microsoft: Active Director, SSO/Federation, Azure AD, Microsoft Exchange)
Experience on Microsoft Exchange 2016/ 2013 / 2010 server, Mail Flow, Exchange Online, Client connectivity (On-prem and cloud), Device management, Load balancing, Authentication and Hybrid Identity technologies.
Experience with migration of Exchange customers to Office 365 and end to end support and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
Experience in AD Security (ATA, AD backup and recovery, security practices and AD health check)
Knowledge in Microsoft Server features (ADFS – DFS – RMS – WSUS – WDS – CA – IIS).
Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
Basic knowledge in SQL database administration and implementation.
Solid understanding of client/server, networking, and Internet technologies fundamentals.
Knowledge in installing, configuring and updating ManageEngine AD360.
Personal Skills (MUST):
High sense of responsibility and ownership, acting like an owner in what you do.
Exceptional communication and presentation skills
Being able to work on their own or in a team
Being able to work to tight deadlines
Ability to maintain composure during stressful situation
Handling many tasks & responsibilities
Fluent in Arabic and English.
RequirementsBachelor's Degree in Computer Science or equivalent +4 years of experience in the same position ITIL Foundation(Preferred) Microsoft 365 Certified:
Teams Administrator Associate Microsoft 365 Identity and Services Microsoft 365 Mobility and Security Microsoft 365 Messaging Microsoft 365 Certified:
Enterprise Administrator Expert Experience with Cloud technology [Saas, Iaas, and Paas] Good knowledge for AWS(Preferable) Familiar with different migration scenarios (Between On-Premises and Cloud) Active directory.
SSO solution (Active Directory Federation Service) Technical ideas to non-technical audience and work with individuals at all levels.Excellent communication skills in English (both written and oral); able to concisely communicate security risks to both technical and business audiences.
Active Listening Oral Communication Interpersonal Skills Customer Service Guidance A good memory of how software and operating systems work Problem solving skills A positive attitude and energetic work style An ability to lead others Works to the strategic direction of the organization Excellent time management skills High sense of responsibility and ownership, acting like owner in what you do.
Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English.