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- Provide exceptional customer support via various communication channels such as phone, email, and live chat.
- Resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Act as the primary point of contact for customers, addressing their concerns and ensuring their satisfaction.
- Utilize product knowledge and resources to provide accurate information and assistance to customers.
- Collaborate with internal teams to escalate and resolve complex customer problems.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products and services to customers.
- Stay updated on company policies, procedures, and products to provide accurate information to customers.
- Meet or exceed customer support targets and metrics, such as response time and customer satisfaction ratings.
Customer Support - Indore, India - Aims Job Hubs
