- Onboarding & Adoption: Lead the onboarding of new enterprise customers and help to build data security program ensuring rapid adoption of Concentric product and value realization.
- Relationship Management: Establish strong, trusted advisor relationships with CISOs, VPs of Engineering, and Security Managers.
- Health Monitoring & Risk Management: Proactively monitor customer health metrics (usage, risk reduction) to prevent churn and resolve issues effectively.
- Strategic Reviews: Conduct Quarterly Business Reviews (QBRs) focusing on value delivered, compliance status, and ROI of the platform.
- Expansion & Growth: Identify opportunities for upselling and cross-selling within existing accounts to increase Net Retention Rate (NRR).
- Customer Advocacy: Act as the "Voice of the Customer" internally, working closely with Product and Engineering teams to improve product features.
- Education (MUST HAVE): Graduation/Post Graduation in a STEM field (Science, Technology, Engineering, or Mathematics) from a reputed institution is a mandatory requirement.
- Experience: 5-12 years of experience in Customer Success, Account Management, or Solutions Engineering within B2B SaaS, preferably in Cybersecurity or Cloud Infrastructure.
- Domain Knowledge: Solid understanding of Data Security, DSPM, Data Governance, or Cloud Security (AWS, Azure, GCP) or IT infra.
- Communication: Exceptional verbal and written communication skills in English. Experience in handling NAM or EMEA customers will be a plus.
- Technical Aptitude: Familiarity with data security concepts (Data Classification, PII, Data Discovery) and API integrations.
- Leadership: Proven ability to manage complex, enterprise-level accounts and mentor junior CSMs.
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Customer Success Specialist - Pune City - Concentric AI
Description
Location: Pune/Bengaluru
Role Type: Individual Contributor
Industry: SaaS | Data Security
About Us:
Concentric AI is a Silicon Valley-founded pioneer redefining data security through our patented Semantic Intelligence platform. By leveraging deep learning and LLMs, we autonomously discover and protect sensitive data at scale, eliminating the need for outdated manual rules. This is your chance to join a rocket ship where your work directly secures the world's most sensitive data while building a category-defining company alongside the brightest minds in AI and Cybersecurity. We are not just building a product; we are setting the new global standard for how organizations protect their digital future.
About the Role
As a Customer Success Specialist, you will act as a trusted advisor to our clients, bridging the gap between technical data security capabilities and business risk reduction. You will lead a portfolio of high-value enterprise accounts, overseeing the entire customer journey from onboarding to renewal, ensuring a "client-first" approach in the global market.
Qualifications & Skills
We have our offices in Pune and Bengaluru. We are looking for our candidates for both the locations
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Customer Success Specialist
Only for registered members Pune, Maharashtra
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Customer Success Specialist
Only for registered members Pune, Maharashtra
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Customer Success Specialist
Only for registered members Pune, Maharashtra
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Customer Success Specialist
Full time confidential- Pune
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Technical Success Specialist
Only for registered members Pune, Maharashtra
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Technical Success Specialist
Only for registered members Pune, Maharashtra
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Student Success Specialist
Only for registered members Pune, Maharashtra
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Customer Success Specialist
Only for registered members Pune, Maharashtra
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Technical Success Specialist
Only for registered members Pune City
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Specialist - Business Strategy & Success
Only for registered members Pune, Maharashtra
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Staff Customer Success Operations Specialist
Only for registered members Pune
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Specialist - Pension Administration
Full time Only for registered members Pune
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Pricing Analyst 2
Full time Only for registered members Pune
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Sales Specialist
Only for registered members Pune, Maharashtra
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Nuclear Analyst
Full time Only for registered members Pune
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Payroll Specialist, India
Full time Only for registered members Pune-Maharashtra-India
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Technical Support Specialist
Full time confidential- Pune
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Senior Community Specialist
Only for registered members Pune, Maharashtra
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Anti Bribery
Only for registered members Pune, Maharashtra
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Performance Marketing Manager
Only for registered members Pune, Maharashtra
