Customer Success Specialist - Pune City - Concentric AI

    Concentric AI
    Concentric AI Pune City

    2 days ago

    ₹500,000 - ₹1,400,000 (INR) per year *
    Description

    Location: Pune/Bengaluru 

    Role Type: Individual Contributor 

    Industry: SaaS | Data Security 

    About Us: 

    Concentric AI is a Silicon Valley-founded pioneer redefining data security through our patented Semantic Intelligence platform. By leveraging deep learning and LLMs, we autonomously discover and protect sensitive data at scale, eliminating the need for outdated manual rules. This is your chance to join a rocket ship where your work directly secures the world's most sensitive data while building a category-defining company alongside the brightest minds in AI and Cybersecurity. We are not just building a product; we are setting the new global standard for how organizations protect their digital future. 

    About the Role 

    As a Customer Success Specialist, you will act as a trusted advisor to our clients, bridging the gap between technical data security capabilities and business risk reduction. You will lead a portfolio of high-value enterprise accounts, overseeing the entire customer journey from onboarding to renewal, ensuring a "client-first" approach in the global market. 

    • Onboarding & Adoption: Lead the onboarding of new enterprise customers and help to build data security program ensuring rapid adoption of Concentric product and value realization. 
    • Relationship Management: Establish strong, trusted advisor relationships with CISOs, VPs of Engineering, and Security Managers. 
    • Health Monitoring & Risk Management: Proactively monitor customer health metrics (usage, risk reduction) to prevent churn and resolve issues effectively. 
    • Strategic Reviews: Conduct Quarterly Business Reviews (QBRs) focusing on value delivered, compliance status, and ROI of the platform. 
    • Expansion & Growth: Identify opportunities for upselling and cross-selling within existing accounts to increase Net Retention Rate (NRR). 
    • Customer Advocacy: Act as the "Voice of the Customer" internally, working closely with Product and Engineering teams to improve product features. 

    Qualifications & Skills 

    • Education (MUST HAVE): Graduation/Post Graduation in a STEM field (Science, Technology, Engineering, or Mathematics) from a reputed institution is a mandatory requirement. 
    • Experience: 5-12 years of experience in Customer Success, Account Management, or Solutions Engineering within B2B SaaS, preferably in Cybersecurity or Cloud Infrastructure. 
    • Domain Knowledge: Solid understanding of Data Security, DSPM, Data Governance, or Cloud Security (AWS, Azure, GCP) or IT infra. 
    • Communication: Exceptional verbal and written communication skills in English. Experience in handling NAM or EMEA customers will be a plus. 
    • Technical Aptitude: Familiarity with data security concepts (Data Classification, PII, Data Discovery) and API integrations. 
    • Leadership: Proven ability to manage complex, enterprise-level accounts and mentor junior CSMs. 

    We have our offices in Pune and Bengaluru. We are looking for our candidates for both the locations

    * This salary range is an estimation made by beBee
  • Work in company

    Customer Success Specialist

    Only for registered members

    In this role you will be part of our core team working alongside customer success product management development and sales. You will play a key role in customer support maintaining and analyzing maritime data and supporting clients to ensure they get maximum value from our soluti ...

    Pune, Maharashtra

    3 weeks ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    We are looking for a proactive, analytical and customer-obsessed Customer Success Specialist to drive product adoption retention and customer value for our enterprise clients. · This is a full-stack CS role spanning onboarding configuration support product enablement and ongoing ...

    Pune, Maharashtra

    1 month ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    +Join Concentric AI, a pioneer in data security, as a Customer Success Specialist. You will act as a trusted advisor to clients, bridging the gap between technical data security capabilities and business risk reduction. · +Onboarding & Adoption: · Relationship Management: · Healt ...

    Pune, Maharashtra

    1 week ago

  • Work in company

    Customer Success Specialist

    confidential

    Will support the post- sales customer lifecycle as it relates to customer adoption, on- going support, program optimization and expansion. · The CSS must have a strong understanding of our Customers business objectives and the ability to identify and articulate how our solution s ...

    Pune ₹500,000 - ₹1,400,000 (INR) per year Full time

    6 days ago

  • Work in company

    Technical Success Specialist

    Only for registered members

    We are looking for a Technical Success Specialist to provide end-to-end technical support for Android-related inquiries via the TomTom Help Center. · ...

    Pune, Maharashtra

    2 weeks ago

  • Work in company

    Technical Success Specialist

    Only for registered members

    The Technical Success Specialist will provide end-to-end technical support for all inquiries via the TomTom Help Center and ensure effective communication and timely problem resolution in line with Service Level Agreements (SLAs) and Service Level Objectives (SLOs). · ...

    Pune, Maharashtra

    2 weeks ago

  • Work in company

    Student Success Specialist

    Only for registered members

    This role involves providing student support through various communication channels. · ...

    Pune, Maharashtra

    2 weeks ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    In this role you will be part of our core team working alongside customer success product management development and sales. · Successfully onboard new customers. · Perform back-office tasks such as data management and new account setup. · ...

    Pune, Maharashtra

    4 weeks ago

  • Work in company

    Technical Success Specialist

    Only for registered members

    Provide end-to-end technical support for Android-related inquiries via the TomTom Help Center.Diagnose and resolve issues related to Android performance, compatibility, and functionality. · Evaluate customer satisfaction (CSAT) metrics based on ticket turnaround time. · Maintain ...

    Pune City

    1 month ago

  • Work in company

    Specialist - Business Strategy & Success

    Only for registered members

    Drive sales growth by identifying new business opportunities and converting leads into customers. · ...

    Pune, Maharashtra

    1 month ago

  • Work in company

    Staff Customer Success Operations Specialist

    Only for registered members

    Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves cus ...

    Pune

    4 hours ago

  • Work in company

    Specialist - Pension Administration

    Only for registered members

    Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. · ...

    Pune Full time

    4 weeks ago

  • Work in company

    Pricing Analyst 2

    Only for registered members

    If you are a Pricing Specialist looking for an opportunity to grow Emerson has an exciting opportunity for you. · ...

    Pune Full time

    1 month ago

  • Work in company Remote job

    Sales Specialist

    Only for registered members

    This is a full-time remote role for a Sales Specialist. The Sales Specialist will engage with potential clients to understand their needs and offer tailored solutions. · Managing the sales process. · Maintaining customer relationships. · ...

    Pune, Maharashtra

    1 week ago

  • Work in company

    Nuclear Analyst

    Only for registered members

    Holtec International seeks applicants to join their technology campus in Camden (NJ) or at one of its operation centers. · B.S.degree in nuclear engineering · Industrial or academic experience in the nuclear energy field · ...

    Pune Full time

    1 week ago

  • Work in company

    Payroll Specialist, India

    Only for registered members

    +The Payroll Specialist ensures accurate and timely processing of payroll for all employees. · +Process payroll accurately and on schedule. · +Calculate wages, overtime, bonuses, and deductions. · +Maintain and update employee payroll records. · +Ensure compliance with tax laws a ...

    Pune-Maharashtra-India Full time

    1 month ago

  • Work in company

    Technical Support Specialist

    confidential

    As a Customer Support Specialist, you will be our fearless, customer-facing product expert. Supporting customers on product functionality, guiding them through their unique support concerns, and supporting them every step of the way until they are CMMS all-stars will be your miss ...

    Pune ₹400,000 - ₹900,000 (INR) per year Full time

    6 days ago

  • Work in company Remote job

    Senior Community Specialist

    Only for registered members

    This is a part-time remote role for a Senior Community Specialist responsible for fostering community engagement managing communication initiatives supporting business members and enhancing overall service experiences. · Fostering community engagement · Managing communication ini ...

    Pune, Maharashtra

    3 weeks ago

  • Work in company

    Anti Bribery

    Only for registered members

    We are seeking an Anti Bribery & Corruption Specialist to join our Financial Crime Compliance team. The successful candidate will have experience with Anti-Bribery & Corruption (ABC), MI (Management Information), QA (Quality Assurance), and stakeholder management. · Experienced i ...

    Pune, Maharashtra

    1 month ago

  • Work in company

    Performance Marketing Manager

    Only for registered members

    Bootstart provides flexible, modern and affordable co-working spaces tailored to meet the diverse needs of startups freelancers and entrepreneurs Our vibrant customizable workspaces are designed to foster networking collaboration and growth among community members We strive to mi ...

    Pune, Maharashtra

    2 weeks ago

Jobs
>
Customer success specialist
>
Jobs for Customer success specialist in Pune