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Manager - Network Operations & Support (Network Operations & Support) - B3101_2 - New Delhi, India - Tata Communications
Description
Purpose - Broad objective of the roleSize and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Graduation with 4-7 years of relevant experience
Other knowledge/skills
Troubleshooting experience of network, equipment and service level faultsAbility to write and present a comprehensive vulnerability assessment report.
Understanding of domain and related technologiesUnderstanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
Key Responsibilities
Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
Proactive/Reactive fault management; Incident Management:
Customer Handling during the fault and ensuring subsequent updates in timely manner.
Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
Identify day to day manual activities, repeat tasks and leading the effort to automate them.
Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
Manage network equipment maintenance and security operations for all sites.
Maintain day to day OandM tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
Performing repair and maintenance and restoring service for optimal customer satisfactionThe role may be an individual contributor or may lead a small team.
Technical CompetenciesKnowledge / Skills