Sr Manager Process Excellence PEX-Must be a BlackBelt - Mohali, India - timesjobs

Description

Job locations available at Mohali, Jaipur and Indore.

Immediate opening for Sr Manager Process Excellence for a Leading International BPO at Mohali, Jaipur and Indore.

12-16 Yrs experience Candidate should be from Reputed International BPO'S only and worked on different domains.

Must have in-depth knowledge of Business Process outsourcing (BPO) processes

(Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity

OPEN TO RELOCATE TO EITHER JAIPUR, MOHALI AND INDORE


FUNCTIONAL/ OPERATIONAL:

• Certified lean Six Sigma Black Belt
• Should have expert knowledge be Six Sigma and Lean Techniques
• Experience in Project management, preferably PMP or Prince
• Must have indepth knowledge of Business Process Mapping and Modeling (Business Process Reengineering)
• Knowledge in RPA opportunity identification and deployment
• Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing.
• Bachelors or higher education degree with overall 1216 years experience with minimum of 10 yrs of experience in Process Improvement(PEX) role
• Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.
• Possess speed to delivery.
• Ability to collaborate and challenge in a consultative style.
• Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments
• Work across multiple projects and timezones concurrently juggling multidimensional deliverables both as sole contributor and team deliverables
• Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.
• Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.
• Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks.
• Must have indepth knowledge of Business Process outsourcing (BPO) processes

(Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity