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    Team leader//International BPO//Voice Process - india, India - Hiresquad Resources

    Hiresquad Resources
    Hiresquad Resources india, India

    3 weeks ago

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    Description

    Leading BPO in Hyderabad

    Hiring For Team Leader/Assistant Manager

    International Voice Process

    CTC UPTO 7LPA

    Require min 1Year as Team Leader Experience in International BPO

    Looking for Candidates from BPO ONLY

    Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS

    Shifts US

    Call or mail CV at

    Role and Key Responsibilities:


    • Achieve stretched targets and manage complex/ difficult employee situations.


    • Handle escalations (team and client)


    • Understand and drive metrics improvement.


    • Ensure that the internal/external targets are met, and the team shows continuous

    improvement month on month.


    • Impart coaching and feedback to mid and bottom quartile agents.

    Preferred candidate profile

    Must be Working as Team Leader in International BPO

    Must have Excellent Communication Skills

    Perks and benefits

    Good Incentives

    Interested candidates can call at or mail their cv at


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