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- Have a customer first approach
- Building positive working level client relationships
- Understand Service Line offerings
- Enhance firm and personal brand value
- Negotiation and objection handling skills
- Successful completion of client engagement deliverables in line with project plan.
- Ensure supervision of a minimum hours clocked on a client.
- Working level client satisfaction
- Reaching out to external C-Suite stakeholders Quality
- Quality of output and timeliness of delivery
- Adhere to operational excellence norms
- Achieve high level of chargeable utilisation of available time
- Awareness of internal risk procedures
- Understanding of latest technology trends
- Become a subject matter expert (SME)
- Strong bias for action
- Perform on business / engagement specific KPI
- Number of assigned tasks delivered on time and project plans adhered to
- Display effective verbal and written communication skills
- Overall performance of the cluster/territory/market/zone Graduation
Managed Services ILS Executive - Gurugram, India - KPMG India
