- Lead initiatives to enhance the reliability and scalability of microservices systems.
- Proactively identify and resolve system vulnerabilities.
- Develop and implement robust incident response protocols.
- Minimize service disruptions through effective root cause analysis and recovery.
- Design and deploy monitoring systems using tools such as AppDynamics, ELK Stack, and AWS CloudWatch.
- Ensure early detection and alerting of system issues.
- Streamline operations through automation of deployment, recovery, and routine support tasks.
- Collaborate on scaling strategies to optimize system performance and resource utilization.
- Conduct usage pattern analysis and plan infrastructure needs accordingly.
- Identify and eliminate performance bottlenecks.
- Partner with teams to implement high-impact performance improvements.
- Provide guidance and mentorship to SREs and DevOps/infrastructure teams.
- Foster a culture of continuous learning and operational excellence.
- Microservices Architecture
- Cloud Platforms: AWS
- Monitoring Tools: AppDynamics, ELK Stack, AWS CloudWatch
- Automation & Scripting Tools (as applicable)
- Leadership Ability
- Customer Empathy
- Analytical Problem Solving
- Strong Communication and Collaboration
- Lead proactive monitoring and automation efforts
- Establish and refine incident management protocols
- Automate operational workflows
- Perform system performance reviews and recommend optimizations
- Guide partner and internal teams through mentoring and strategic oversight
-
Role Overview: · The Support Analyst will play a pivotal role in ensuring the reliability, availability, and performance of our microservices-based systems. This role requires a deep understanding of Site Reliability Engineering (SRE) principles, hands-on experience with cloud pl ...
Gurgaon / Gurugram ₹250,000 - ₹700,000 (INR) per year Full time5 days ago
-
We seek a proactive and detail-oriented IT Support Executive to manage daily IT operations. · Provide Technical Support: Resolve daily IT support tickets promptly. · ...
Gurgaon, Haryana1 month ago
-
This is your chance to step into a role as dynamic as the teams you'll support. You'll manage critical systems, deliver smooth tech experiences, · Troubleshoot and support Windows & macOS laptops/desktops; iOS/Android mobile devices; · Maintain accurate asset inventory (procureme ...
Gurugram2 months ago
-
Role Profile · Job Title · Production Support Analyst · Location · Gurgaon, India · Reports to · Production Support Lead Analyst/ Head of Production Support · For advertising: About FNZ · Who we are: · FNZ Group is an established and rapidly growing company in the financial tech ...
Gurugram - India ₹450,000 - ₹900,000 (INR) per year5 days ago
-
This is a full-time role based in Gurugram for a Junior IT Support Analyst. · ...
Gurugram1 month ago
-
The Market Engagement function is responsible for identifying and generating new business leads through various channels including market research, cold calling, email campaigns, social media, and events. · ...
Gurugram1 month ago
-
We created wealth's growth platform to help. We provide a global, · end-to-end wealth management platform that integrates modern technology with business and investment operations. · ...
Gurugram1 month ago
-
The Systems Support Analyst is primarily responsible for providing technical system support to internal business users in accordance with EB Admin Service Level Agreements. · ...
Gurgaon, Haryana1 month ago
-
The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Analyst to enable this team's success. · ...
Gurugram1 month ago
-
As a Junior IT Support Analyst you will work closely with the IT Helpdesk and other teams to support and improve Finovas IT services. · ...
Gurugram1 month ago
-
We are looking for a self-starter with expertise in issue management, addressing concerns from both external and internal clients to meet KPIs and SLAs. · We are looking for a self-starter with expertise in issue management · Addressing concerns from both external and internal cl ...
Gurugram1 month ago
-
· Position: Analyst - Application Support · Experience: 1 - 2 years · Salary: Best in the industry · Company: One of the leading Gurgaon based Supply Chain Organisation · Responsibilities: · 1st level support/ user support (instant help with user requests) · Checking, adjusting ...
Gurgaon, Haryana, India5 days ago
-
Role Description · The Role · The Production Support team ensures the stability, resilience, and continuous operation of FNZ's production platforms across global clients. Analysts rotate across all platforms, execute daily checks, support incidents, and follow operational playboo ...
Gurugram - India ₹450,000 - ₹900,000 (INR) per year4 days ago
-
We empower nearly 30 million people across all wealth segments to invest in their future. · ...
Gurugram Full time1 month ago
-
You will provide analytic support to colleagues from all over the world by responding to time-critical requests with a clear analytical focus. · ...
Gurgaon, Haryana1 month ago
-
We are looking for a Production Support Analyst to enable our application monitoring team's success. The successful candidate will provide first and second-line support for our application monitoring and alerting systems. · ...
Gurugram Full time1 month ago
-
The Support Analyst is responsible for providing customer support for Leave of Absence Management software platforms including troubleshooting and resolving incoming issues. The role requires working closely with multiple Shared Services units to ensure end-to-end visibility and ...
Gurgaon, Haryana3 weeks ago
-
We are seeking a dynamic Customer Support Analyst to join our growing team and be the engine behind seamless request fulfilment for our valued customers. · ...
Gurugram, Haryana1 week ago
-
GobbleCube is seeking a dynamic Customer Support Analyst to join our growing team and be the engine behind seamless request fulfilment for our valued customers. · ...
Gurugram1 week ago
-
We are seeking an experienced analyst that is passionate about financial modelling and driven by growth. · ...
Gurugram Full time1 month ago
Support Analyst - Gurgaon / Gurugram - Maruti Suzuki
Description
Position Summary
The Support Analyst plays a critical role in ensuring the reliability, availability, and performance of microservices-based systems. This individual leads a team of SREs (Support Reliability Engineers) at partner organizations and collaborates with cross-functional teams across development, operations, and infrastructure to enhance system reliability and efficiency.
Key Responsibilities
1. Reliability Enhancements
2. Incident Management
3. Monitoring and Alerting
4. Automation
5. Capacity Planning
6. Performance Optimization
7. Mentorship & Collaboration
Technical Skills
Behavioural Competencies
Indicative Activities
-
Support Analyst
Full time Maruti Suzuki- Gurgaon / Gurugram
-
IT Support Analyst
Only for registered members Gurgaon, Haryana
-
IT Support Analyst
Only for registered members Gurugram
-
Production Support Analyst
Only for registered members Gurugram - India
-
Junior IT Support Analyst
Only for registered members Gurugram
-
Sales Support Analyst
Only for registered members Gurugram
-
Production Support Analyst
Only for registered members Gurugram
-
Systems Support Analyst
Only for registered members Gurgaon, Haryana
-
Production Support Analyst
Only for registered members Gurugram
-
Junior IT Support Analyst
Only for registered members Gurugram
-
Production Support Analyst
Only for registered members Gurugram
-
Analyst - Application Support
Only for registered members Gurgaon, Haryana, India
-
Production Support Analyst
Only for registered members Gurugram - India
-
Production Support Analyst
Full time Only for registered members Gurugram
-
IT Analytic Support Analyst
Only for registered members Gurgaon, Haryana
-
Production Support Analyst
Full time Only for registered members Gurugram
-
Sr IT Support Analyst
Only for registered members Gurgaon, Haryana
-
Customer Support Analyst
Only for registered members Gurugram, Haryana
-
Customer Support Analyst
Only for registered members Gurugram
-
Analyst- Bid Support
Full time Only for registered members Gurugram
