Support Analyst - Gurgaon / Gurugram - Maruti Suzuki

    Maruti Suzuki
    Maruti Suzuki Gurgaon / Gurugram

    5 days ago

    Full time ₹250,000 - ₹700,000 (INR) per year *
    Description

    Position Summary

    The Support Analyst plays a critical role in ensuring the reliability, availability, and performance of microservices-based systems. This individual leads a team of SREs (Support Reliability Engineers) at partner organizations and collaborates with cross-functional teams across development, operations, and infrastructure to enhance system reliability and efficiency.

    Key Responsibilities

    1. Reliability Enhancements

    • Lead initiatives to enhance the reliability and scalability of microservices systems.
    • Proactively identify and resolve system vulnerabilities.

    2. Incident Management

    • Develop and implement robust incident response protocols.
    • Minimize service disruptions through effective root cause analysis and recovery.

    3. Monitoring and Alerting

    • Design and deploy monitoring systems using tools such as AppDynamics, ELK Stack, and AWS CloudWatch.
    • Ensure early detection and alerting of system issues.

    4. Automation

    • Streamline operations through automation of deployment, recovery, and routine support tasks.

    5. Capacity Planning

    • Collaborate on scaling strategies to optimize system performance and resource utilization.
    • Conduct usage pattern analysis and plan infrastructure needs accordingly.

    6. Performance Optimization

    • Identify and eliminate performance bottlenecks.
    • Partner with teams to implement high-impact performance improvements.

    7. Mentorship & Collaboration

    • Provide guidance and mentorship to SREs and DevOps/infrastructure teams.
    • Foster a culture of continuous learning and operational excellence.

    Technical Skills

    • Microservices Architecture
    • Cloud Platforms: AWS
    • Monitoring Tools: AppDynamics, ELK Stack, AWS CloudWatch
    • Automation & Scripting Tools (as applicable)

    Behavioural Competencies

    • Leadership Ability
    • Customer Empathy
    • Analytical Problem Solving
    • Strong Communication and Collaboration

    Indicative Activities

    • Lead proactive monitoring and automation efforts
    • Establish and refine incident management protocols
    • Automate operational workflows
    • Perform system performance reviews and recommend optimizations
    • Guide partner and internal teams through mentoring and strategic oversight
    * This salary range is an estimation made by beBee
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