Customer Service Executive - Bengaluru, India - NoBroker

Description

Job Title: Customer Service Executive

Job Description: This position reports to the and interfaces with company

managers and end customers.

Specific Responsibilities

• Handle inbound calling for customer service.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
• communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions, process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.