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    SAP SD/CS Functional Consultant - Bengaluru, India - DigitalRecruiter™ App

    DigitalRecruiter™ App
    DigitalRecruiter™ App Bengaluru, India

    1 week ago

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    Technology / Internet
    Description

    We are seeking a highly skilled SAP SD/CS Functional Consultant to join our team. The ideal candidate will have extensive experience in SAP Sales and Distribution (SD) and Customer Service (CS) modules, with a strong understanding of end-to-end business processes. They will play a crucial role in implementing, customizing, and supporting SAP solutions to meet business requirements effectively.

    Responsibilities:

    1. SAP Implementation and Customization:
    • Participate in full lifecycle SAP implementation projects, from gathering business requirements to post-implementation support.
    • Customize and configure SAP SD/CS modules to align with business processes and requirements.
    • Ensure seamless integration of SAP SD/CS with other modules and third-party systems as needed.
    1. Business Process Analysis:
    • Analyze business processes and recommend SAP solutions to optimize efficiency and productivity.
    • Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
    1. Order to Cash Cycle Management:
    • Manage the end-to-end Order to Cash (O2C) process, including order processing, delivery, billing, and revenue recognition.
    • Configure pricing procedures, billing plans, and customer master data to support O2C activities effectively.
    1. Customer Service Management:
    • Configure SAP CS module functionalities such as service contracts, service orders, and service confirmations.
    • Ensure smooth handling of customer inquiries, complaints, and service requests through SAP CS.
    1. Technical Expertise:
    • Utilize ABAP development skills for report and Smart Form development.
    • Implement and troubleshoot User Exits, BADI, BAPI, and other enhancement techniques.
    • Perform ABAP debugging, interface development, and workflow configuration as needed.
    1. Testing and Support:
    • Conduct unit testing, integration testing, and end-to-end testing to validate SAP configurations and customizations.
    • Provide post-implementation support, including resolving production issues, troubleshooting bugs, and ensuring SLA adherence.
    1. Stakeholder Communication:
    • Maintain clear and effective communication with internal stakeholders, including business users, IT teams, and management.
    • Collaborate with external stakeholders such as SAP consultants and vendors to achieve project objectives.
    1. Continuous Improvement:
    • Stay updated with SAP best practices, industry trends, and new functionalities to propose continuous improvements.
    • Identify opportunities for automation, process optimization, and standardization within SAP SD/CS modules.

    Qualifications:

    • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
    • 5+ years of experience as an SAP SD/CS Functional Consultant, with at least 2 full lifecycle implementations.
    • Proficiency in SAP SD/CS configuration, including Order Management, Pricing, Billing, and Service Management.
    • Hands-on experience with SAP S/4HANA is preferred.
    • Strong understanding of SAP integration with other modules such as MM, WM, and Finance.
    • Excellent problem-solving skills and ability to troubleshoot complex technical issues.
    • Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
    • SAP certification in Sales and Distribution or Customer Service is a plus.
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