Sr. Manager- Process Excellence and Governance-Mumbai - ICICI Prudential Life Insurance

    ICICI Prudential Life Insurance
    ICICI Prudential Life Insurance Mumbai, India

    2 weeks ago

    ICICI Prudential Life Insurance background
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    Job Details

    Sr. Manager- Process Excellence and Governance-Mumbai

  • 2 - 4 Yrs
  • Mumbai
  • Sr. Manager- I
    • Job description

    Prepare detailed SOPs for all BOL channels processes
    Identify and execute projects by coordinating with multiple stakeholders
    Own the entire payment to issuance journey for Buy-online channels customers. This will include coordinating with Underwriting and Operations team, measuring operational efficiency for the channel, identifying gaps in the process, and executing steps to fill the process gaps
    Lead and mentor a team to ensure delivery
    Conduct internal audits to check for any potential breach in the channel
    To be the singular point of contact for customer escalations. Will ensure appropriate RCA for the same is done