CEC-Relationship Manager-NRC-BRANCH BANKING-VRM - Thane, India - Kotak Mahindra Bank Limited

    Kotak Mahindra Bank Limited
    Kotak Mahindra Bank Limited Thane, India

    18 hours ago

    Kotak Mahindra Bank Limited background
    Description

    Job Title: Team Leader

    Lead a team of Virtual Relationship Managers (VRMs) responsible for delivering exceptional service, driving sales, and achieving profitability from assigned portfolios.

    Main Responsibilities:

    • Collaborate with fulfillment teams to ensure best-in-class conversion ratios.
    • Ensure the availability of trained manpower to maintain production at 100% capacity.
    • Meet cost-to-income ratios as determined by scorecards.
    • Adhere to standards of performance.
    • Meet customer satisfaction indices as measured through NPS surveys.

    Requirements:

    • Graduate with 7+ years of experience or postgraduate with around 5 years of experience, including a minimum of 3 years leading a team of 15+ full-time employees.
    • Strong people management skills.
    • Experience in working in tele-sales or relationship management in BFSI preferred.
    • Certified in AMFI/IRDA.
    • Excellent listening skills and strong communication abilities.
    • Team player.


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