Department Manager - Bengaluru / Bangalore - Croma

    Croma
    Croma Bengaluru / Bangalore

    2 days ago

    Full time ₹900,000 - ₹2,800,000 (INR) per year *
    Description

    Key Responsibilities:

    Sales & Business Performance

    • Achieve department sales targets, margins, and KPIs.
    • Analyze daily/weekly sales reports and take corrective measures to improve performance.
    • Implement sales strategies and promotional activities to increase footfall and conversions.

    Customer Experience

    • Ensure customers receive prompt, professional, and high-quality service.
    • Handle customer queries, escalations, and service issues effectively.
    • Maintain high engagement levels on NPS, CES, and other customer satisfaction metrics.

    Team Leadership & Development

    • Lead, coach, and motivate the sales team to deliver results.
    • Conduct daily briefings, training sessions, and performance evaluations.
    • Foster a positive, disciplined, and customer-focused team culture.

    Store Operations

    • Ensure proper merchandise display, planograms, and stock availability.
    • Maintain hygiene, safety, and brand standards across the department.
    • Oversee inventory control, stock audits, and shrinkage management.

    Product & Market Knowledge

    • Maintain strong understanding of category products (Mobiles, Electronics, Appliances, Accessories, etc.).
    • Stay updated on new launches, features, pricing, and competitor offerings.
    • Guide customers in choosing the right products based on their needs.
    * This salary range is an estimation made by beBee
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