International Bpo Team Leader - Gurugram, India - Workis Solution

    Workis Solution
    Workis Solution Gurugram, India

    Found in: Talent IN C2 - 1 week ago

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    Full time
    Description

    Job Overview

    Seeking a dynamic International Bpo Team Leader with 1-3 years of experience to lead our team at Workis Solution in Gurgaon, Haryana, India. This full-time role requires expertise in International Bpo, US Process, UK Process, and excellent sales and communication skills.

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    Qualifications and Skills

    • Proven experience in International Bpo operations
    • Knowledge of US and UK Bpo processes
    • Strong leadership skills as a Team Leader
    • Ability to drive sales and meet targets
    • Excellent communication and interpersonal skills

    Roles and Responsibilities

    • Lead and manage a team of Bpo professionals in an international setting
    • Set and achieve team targets and KPIs
    • Monitor team performance and provide regular feedback for improvement
    • Handle escalations and ensure customer satisfaction
    • Collaborate with other departments to optimize processes and enhance team productivity

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