Branch Operations Manager - New Delhi, India - Standard Chartered Bank

    Standard Chartered Bank
    Standard Chartered Bank New Delhi, India

    2 weeks ago

    Standard Chartered Bank background
    Full time
    Description

    Role Responsibilities

    Managing Operations and service for the Branch.

    Strategy

  • Focus on customer service

    • Business

  • Acquire new customers and deepening in existing customer relationship

    • Processes

  • Full knowledge of banks processes.

    • People & Talent

  • Good communication skills, IRDA & AMFI certified

    • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Branch to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    • Other Responsibilities

  • Embed Here for good and Group's brand and values in India; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

    • Our Ideal Candidate

  • Any Graduate/Post Graduate

    • Role Specific Technical Competencies

  • New customer on boarding
  • Investment queries
  • Excel & Microsoft word
  • Mortgage knowledge