customer Care executive - Jaipur - confidential

    confidential
    confidential Jaipur

    5 days ago

    Full time
    Description

    Role Responsibilities:

    • Respond to customer inquiries via phone, email, and chat.
    • Provide accurate information regarding products and services.
    • Handle customer complaints effectively and professionally.
    • Document customer interactions and feedback in the system.
    • Assist customers with technical issues and troubleshooting.
    • Follow up on pending inquiries and ensure timely resolution.
    • Maintain a high level of professionalism and courtesy.
    • Work collaboratively with the team to enhance service delivery.
    • Identify and escalate complex issues to the management.
    • Participate in regular training sessions to improve service skills.
    • Contribute to policy updates and process improvements.
    • Assist in maintaining department metrics and performance goals.
    • Stay updated with product knowledge and services offered.
    • Provide feedback to enhance the customer service process.
    • Engage in promotional activities and customer satisfaction surveys.

    Qualifications:

    • High school diploma or equivalent; bachelor s degree preferred.
    • Proven experience in customer service or related field.
    • Strong verbal and written communication skills.
    • Ability to operate in a fast-paced environment.
    • Familiarity with CRM software and data entry processes.
    • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
    • Excellent time management and organizational skills.
    • Team-oriented with a collaborative mindset.
    • Ability to adapt to changing situations and customer needs.
    • Knowledge of conflict resolution strategies.
    • Ability to multitask and prioritize workload effectively.
    • Willingness to engage in continuous learning and skills development.
    • Strong technical aptitude for assisting customers.
    • Fluency in English; proficiency in additional languages is a plus.
    • Customer-focused attitude with a passion for helping others.
    • Availability to work flexible hours, including weekends.
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