Deputy General Manager Operations - New Delhi, India - Smart Levo Innovation
Description
Here are our expectations: You will be responsible for:
Identifying opportunities to improve operations through technology advancements and recommending
solutions to management/process owners with a focus on creating real business-value
Developing a roadmap for in house product development, prototyping, testing, deployment, and
monitoring of new technology solutions.
Bridging the gaps between technology and business strategy, designing, and implementing simple
product/process improvements to overcome complex user/business issues
Liaise with IT to stay abreast of all strategic changes related to digitization / introduction of new
technologies
Deep understanding of the impact of technological solutions and how digital strategy and solutions fit
into an organization's holistic employee/client experience
Identifying potential issues that may arise during the implementation process and developing
contingency plans to address issues before they become problems
Creating a culture of innovation within the organization by encouraging employees to think outside the
box and embrace new technologies
Creating single source of data truth for the organization and reports automation
Leveraging data and analytics to define KPIs and OKRs to measure product/process performance and
drive decision making
Skills Required
Product management experience is mandatory
Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and
develop an analytical road map for them
Working/functional experience of Digital offerings such as no code/low code platforms
Ability to challenge status quo & out of the box thinking
People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others
Creates a team environment of accountability and commitment for reaching project goals
Experience working in BPO/ITES set up will be a plus
Should understand the technology landscape and keep a watch on emerging digital transformation initiatives
Able to demonstrate and disseminate (both internally and externally) deep knowledge awareness of current market
trends and activities, both from a technology and business perspective
Are you the right fit? Heres what you need to succeed
Minimum 10 years of experience in product, analytics, and business excellence roles
B. Tech or Masters in technical field will be preferred
Experience working with technical teams
Proactive mindset with a bias for action
Experience at working both independently and in a team-oriented environment is essential
Strong problem-solving skills, research and resolution skills, data analysis and multi-tasking skills
Must be well organized, detailed oriented and a self-starter