Customer Support Lead - Raipur - Instant Funding

    Instant Funding
    Instant Funding Raipur

    2 days ago

    Description

    Customer Support Team Lead

    Instant Funding is building a new global support team to strengthen quality, speed, and customer experience for our rapidly growing FinTech platform.

    • Lead and coach a team of support specialists to deliver accurate, empathetic, and fast resolutions across chat, tickets, and Discord.

    We empower skilled traders by providing access to virtual capital. Our innovative funding models include traditional evaluation challenges.

    Key responsibilities:
    • Manage rotational 24/7 shifts in a global team
    • Experience handling customer queries in public community channels (e.g., forums)
    • Serve as decision anchor on edge cases


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