DevOps / SysAdmin - Chennai, India - BiznezBee India Pvt Ltd

Description

LOCATION: Chennai

SHITF: Morning Shift

ROLE: will provide after-hours support and monitoring for my platform team.

JOB SUMMARY

• The platform engineer is responsible for deploying, troubleshooting and maintaining platform resources (infrastructure, networking, infrastructure as code).
• The platform engineer will be required to perform application, server, database maintenance, and data analysis as well as creating health and monitoring reports.
• The person in this position will be required to lead and participate in projects, prioritize, and plan their work and work of others.
• The Platform Engineer will also be an active partner in working with the business to provide value through technology.
• The person in this position demonstrates an ability to manage ambiguity, applies knowledge of the business to advance organizational goals, and comfortably navigates complex policy, people, and process-related organizational dynamics.

ESSENTIAL FUNCTIONS

(In order of importance)

• Responsible for deploying, maintaining and troubleshooting core business applications including application servers, associated hardware or endpoints, and databases.
• Responsible for installing and configuring software as required.
• Responsible for performing system maintenance, monitoring system activity, gathering system statistics, follow up on reported errors and alarms.
• Responsible for providing after-hours on call support for production emergencies and escalating issues.
• Proactively analyzes system for finding root cause of issues as well as analyzing existing and new use case configurations
• Responsible for maintaining and improving all application and database monitoring
• Proactively seeks systems improvements by performing regular performance monitoring and capacity analysis; recommend systems upgrades and hardening as appropriate.
• Responsible for documenting all issues and resolution steps using the help desk ticketing system.
• Provide technical mentorship to team members by providing SME expertise.
• Responsible for maintaining inventory of all hardware and software resources and parts.
• Works on cross-functional projects with other IT groups
• Oversee and work with outside vendors and other business units as needed.
• Responsible for leading and participating in project activities such as software rollouts, systems upgrades and hardware replacement.
• Responsible for application troubleshooting / escalated desktop support responsibilities where applicable
• Works with key stakeholders to deliver business value using creative and effective approaches.
• Other duties as assigned

QUALIFICATIONS

Bachelor's degree from accredited four-year college or university; plus 3-4 plus years related experience and/or training; or equivalent combination of education and experience.

• Cloud Best Practices and proven experience
• AWS Certifications is a plus
• Terraform or similar infrastructure-as-code experience
• Boomi or similar integration platform experience
• Strong scripting/automation experience
• Container and Container platform experience (i.e. Kubernetes or similar)
• API Management experience (i.e. Apigee or similar)
• Excellent customer service skills
• Self-starter with dedication to quality and ability to work with minimal supervision
• Ability to manage multiple tasks and prioritize work accordingly
• Strong analytical skills with the ability to gather and process substantial amounts of data
• Strong presentation, documentation, and communication skills
• Experience working in a structured, process-driven environment utilizing an ITSM ticket tool
• Advanced knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
• Extensive knowledge of Active Directory concepts and administration
• Some experience with the ability to manage and troubleshoot Windows environments preferred.
• Some experience with the ability to manage and troubleshoot Linux environments preferred.
• Programming experience a plus but not required (.net, c#, powershell)
• DevSecOps experience is a plus
• Clear and concise communication
• Ability to follow instructions and facilitate troubleshooting sessions.

CERTIFICATES, LICENSES, REGISTRATIONS*

• Certifications specific to System Administrator area of focus are a strong advantage but not required (MCSE/MCITP, CCNA, etc.)