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- 3 years' experience in a customer service role from a similar industry
- Bachelor degree or equivalent experience; business or technical degree
- Solid computer skills (Excel, Word, Powerpoint, software applications)
- Effective communication skills
- SaaS experience helpful (Salesforce,Jira,etc.)
- Able to absorb new concepts and technologies quickly
- Attention to detail and able to keep track of lots of data effectively
- Excellent teammate who will work across the organization and company to continue improving the way we serve our customers
- Ability to collaborate and build positive relationships
- Customer-focused demeanor and the capacity to adjust to and handle various personalities
- Possess a proactive strategy for assistance
- Excellent verbal and written communication skills.
- Ability to understand and interpret data from multiple sources
- Efficiently research customer issues and questions with a follow through to resolution.
- Should be able to meet or exceed customer satisfaction goals and metrics, such as response time, time to resolution rate, customer ratings. Maintaining a positive and empathetic attitude to create a positive customer experience.
- Ability to work in a fast paced, dynamic, and upbeat environment
- Forward-thinking individual who will analyze and improve current processes
- Continuous Learning: Staying on top of industry trends, customer care best practices, and company policies and procedures. Actively participating in training sessions and skill development programs to enhance product knowledge, customer service skills, and problem-solving abilities.
Customer Care Analyst - Pune, India - Workday India Private Limited
Description
About the Role
In this role, you'll work closely with other Customer Care analysts to ensure our customers' inquiries are efficiently followed up on. Prioritising and raising customer issues as the need arises.
You'll handle incoming cases queue and help resolve customer issues in a timely manner, if needed go on customer call.
Be the liaison between the customer and our internal teams to ensure the customers' needs are being met. Clearly and succinctly detail communications to them.
Shift Hours: 11 AM - 8 PM IST (Mon - Fri)
About You
Basic Qualifications
Additional Qualifications