Customer Outreach Specialist - Bengaluru, India - Crimson Education

Description

Wantto revolutionize the future of education anddo meaningful work thattransforms future generations lives

EdTechcompany Crimson Education was founded in 2013 from the idea thatthrough personalised education we can transform students into theworld leaders of tomorrow. Since then we have rapidly grown amissiondriven team that is dedicated to building the educationsystem for the 22nd century. Our network includes 2400 tutors andconsultants worldwide who work with over 20000students.

Our tech platform connects tutors andmentors to high school students aiming to achieve admission andscholarships to top universities in the US Canada UK and beyond.

This is a fulltime position based inIndia.

Theideal candidate will be able to build rapport easily becustomerobsessed and have a growthmindset.

The purpose ofthis role is to be the first point of contact for incoming leadsand potential clients ensuring a smooth customer experience acrossa variety of Crimson programsby:

• Managingcontacting and qualifying inbound warm/hot leads toCrimson
• Providing resources to leads to informthem of opportunities with Crimson
• Working aspart of a high performing team to provide the best experience topotential Crimson students

What are the mainresponsibilities for this role

• Making calls and responding to enquiries from leads toqualify them for sales processes ensuring that data is diligentlyaccurately entered and managed within Crimsons Client RelationsManagement (CRM) system Salesforce
• Updatingthe record of these leads and tracking their movements to the nextstage of the sales pipeline in Salesforce
• Track Crimson events and plan accordingly to reach out tothe event leads
• Schedule meetings for theleads to meet with Crimsons Academic Advisors and CountryManager
• Planning and running local events toincrease brand awareness for Crimson
• Establishdevelop and maintain positive and professional customerinteractions and relationships for Crimson
• Continuously improving sales techniques processes andenhancing industry knowledge
• Engaging inoutreach activities such as presenting at school talks careersexpos and Crimson seminars when required
• Attending industry events as required
• Collating fortnightly sales reports in an accurate andconcise manner for management

What skills and experience arerequired

• Proficient inEnglish Spoken/Written
• Experience in Customer Service CustomerSuccess
• Experience in university admissions(US & UK as priority) will be preferred but notrequired
• Excellent communicationskills
• Excellent organisationskills
• Professionalism Time and StressManagement Confidence Positive attitude (patience empathy)Willingness to learn and go the extra mile
• Experience in the Education or professional services(e.g. marketing agency financial services management consultinghospitality etc.) sector and using CRM (Salesforce) and multiplesystems and platforms

Why work forCrimson

• Flexible working environment you will be empowered tostructure how you work
• Option to work from ourmany locations/remotely around the globe(role dependant) withus
• Limitless development and exposure ourinternal promotions/role changes made up 33% of all recruitmentlast year.
• $1000 training budget per year welove to level up
• Psychologist onstaff
• Impressive fireside chats and workshopsto help the team continuously level up
• RadicalCandour is a feedback approach we live by
• Werea global player with 28 markets (and growing) across theglobe

If youre passionate abouteducation and people and looking for a fastpaced collaborativeenvironment and want to work with cuttingedge technology then wedlove to hear from you

Please keep an eye on yourspam / junk email folder for correspondence from TeamTailor.