- Manage daily helpdesk operations, ensuring excellent call response TAT and quality of service.
- Monitor ticket logging, call prioritization, and ensure proper IMAC documentation for all cases.
- Conduct regular audits of IVR calls and share reports with management.
- Supervise team behavior, ensuring no misbehavior or unprofessional conduct with users.
- Ensure proper handover and takeover processes during team member transitions (joins/leaves).
- Participate in major incident and problem management processes.
- Resolve escalated calls forwarded by the centralized helpdesk or resident engineers.
- Support engineers to resolve issues efficiently and maintain end-user satisfaction.
- Prepare and provide daily, weekly, and monthly MIS reports on operations and team performance.
- Identify process gaps and areas for improvement to enhance helpdesk efficiency and effectiveness.
- Lead, mentor, and motivate the helpdesk team to achieve operational goals.
- Ensure team members follow SOPs and deliver consistent, high-quality support.
- Serve as the point of contact between management and the helpdesk team for escalations and process updates.
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Amazon is seeking Team Lead for its Transportation team. At Amazon, we're working to be the most customer-centric company on earth. · ...
Pune Full time1 month ago
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We are seeking a dynamic and experienced individual to lead and support our technical support team. · This role involves overseeing daily operations, ensuring high-quality customer support, · mentoring team members, · and driving process improvements.Supervise and mentor the tech ...
Pune-Maharashtra-India Full time1 month ago
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Lead a fast paced highly motivated and talented team to build software that exceeds customer expectations in every way Manage software team members and work with product leads to design and deliver high quality software Be Responsible for coordination quality productivity and tea ...
Pune City Full time1 month ago
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We are seeking a Team Lead Agentic AI Platform to lead and actively contribute to the development of agent-based AI systems. · We are looking for someone who can lead engineering teams building scalable, reliable agentic platforms that combine LLMs, tools, workflows, integrations ...
Pune, Maharashtra1 month ago
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We are looking for a Team Lead with experience in Customer Support, Chat and Voice. · Must have experience as a Team Lead on paper's. · ...
Pune1 week ago
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Job Summary: · The Sales Sourcing Team Leader plays a key role in driving lead generation and building a strong pipeline of potential buyers for real estate projects. · Responsibilities:The Sales Sourcing Team Leader plays a key role in driving lead generation and building a stro ...
Pune1 month ago
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At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. · You'll lead with purpose breaking down barriers to innovation in a more connected compassionate world. · Medtronic is expanding their footpri ...
Pune Full time1 month ago
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+Job summary · Drive EDC machine sales and deployment in the oil & gas sector. · +ResponsibilitiesLead and manage a field sales team of 5 or more members · Drive EDC machine sales and deployment in the oil & gas sector (e.g., petrol pumps, distributors, etc.) · +BenefitsAtractive ...
Pune, Maharashtra1 month ago
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We are hiring an experienced Associate Process Manager / Team Lead for our International Voice/Chat process. The ideal candidate should have strong people management skills. · Inbound process experience is required. · The ability to lead a team in a dynamic customer service envir ...
Pune2 weeks ago
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Team Lead role requiring at least 4 years of experience in Service desk with minimum 2 years as Team Lead. Familiarity with MS products and services certifications - Microsoft Certified. · ...
Pune1 month ago
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Any graduate with min 3 Years exp in customer service & 1 Year as a Team Lead on paper · ...
Pune3 weeks ago
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We are looking for an experienced Team Leader Recruitment to lead and scale our recruitment consulting operations in Pune. · The ideal candidate will have strong hands-on recruiting expertise along with proven team leadership capabilities. · ...
Pune1 month ago
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+Job summary · Associate Manager/Team Lead – International Voice/Chat process. · +ResponsibilitiesCandidate should be in Pune. · Should have experience in team handling and customer support. · ...
Pune3 weeks ago
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We are looking for a highly skilled and experienced Team Lead to manage our Suspension and Dampening System team. · ...
Pune1 month ago
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We are looking for an experienced and dynamic Team Lead – Sales to drive business growth and manage a high-performing sales team of 5 to 12 members. · Lead, mentor, and manage a sales team of 5 to 12 members to achieve business targets. · Develop and implement effective sales str ...
Pune, Maharashtra1 month ago
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Description · Assistant Manager (.Net+React) 7+ yrs experience · Job Summary · As Software Engineer Assistant Manager you will: · Lead a fast paced, highly motivated, and talented team to build software that exceeds customer expectations in every way; · Manage software team m ...
Pune, India ₹1,800,000 - ₹3,200,000 (INR) per year6 days ago
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Key Responsibilities · Team Management & Operations · Lead, mentor, and manage a team of data annotators, prompt engineers, and AI/ML operations specialists. · Allocate work, set priorities, and ensure timely delivery of tasks. · Conduct regular performance reviews, coaching sess ...
Pune ₹1,800,000 - ₹3,200,000 (INR) per year6 days ago
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A Team Lead for Server Operations at Medline leads a team responsible for the maintenance, performance, and security of server infrastructure. · ...
Pune, Maharashtra1 month ago
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This is a team lead position responsible for developing the capabilities and business acumen of direct reports. · ...
Pune3 weeks ago
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Team Lead - Tech Support · Job Summary: · We are seeking a dynamic and experienced individual to lead and support our technical support team. This role involves overseeing daily operations, ensuring high-quality customer support, mentoring team members, and driving process improv ...
Pune ₹1,800,000 - ₹3,200,000 (INR) per year Full time1 day ago
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Job description · BASIC PURPOSE: · The team leader will manage the people, processes, and stakeholders for a given process. Manage day-to-day planning, thus ensuring that the teams consistently deliver on speed and accuracy within the agreed SLA frameworks (Productivity/TAT/accur ...
Pune Division ₹400,000 - ₹1,200,000 (INR) per year6 days ago
Team Lead - Pune - Sysnet
Description
Key Responsibilities
Team & Operations Management
Escalation & Problem Management
Reporting & Analysis
Leadership & Communication
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Team Lead, Team Lead
Full time Only for registered members Pune
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Team Lead
Full time Only for registered members Pune-Maharashtra-India
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Team Lead
Full time Only for registered members Pune City
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Team Lead
Only for registered members Pune, Maharashtra
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team Lead
Full time Only for registered members Pune
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Team Lead
Only for registered members Pune, Maharashtra
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune
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Team lead
Only for registered members Pune, Maharashtra
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Team Lead
Only for registered members Pune, India
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Team Lead
Only for registered members Pune
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Team Lead
Only for registered members Pune, Maharashtra
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Team Lead
Only for registered members Pune
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Team Lead
Full time Only for registered members Pune
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Team Lead
Only for registered members Pune Division
