Premium Process - Noida, India - QUAGMIRE IT SERVICES LLP

Description

Job Description : To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites.Job Responsibilities:

• Provide splendid customer services to customers in a friendly and courteous manner at all times.
• Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
• Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
• Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
• Ensure that customers confidential information is properly protected and only used for official purposes.

Qualification

• Fresher, under graduate & Graduate can apply.
• Prior experience in BPO voice process is a must.
• Excellent Communication skills (Written/Verbal) is the foremost priority.
• Good customer service skills & should display good analytical abilities.
• Agent should be flexible to work in 24/7 Environment.