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- Accountable for end to end Incident Management Lifecycle
- Act in the role of an Incident Commander to facilitate high-severity incident triage
- Ensure that high-severity incidents achieve the necessary cross-functional engagement to drive them to resolution in a timely fashion
- Participate in on-call rotation for Incident Commander role for after hours and weekend
- Participate in regular review of open Incidents and evaluate if technical resolution groups teams are remediating incidents in a timely and effective manner.
- 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment.
- Bachelor s degree in computer science or a related technology field or equivalent experience
- Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
- Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
- Must be process-oriented, energetic and an analytical thinker
- Extensive experience in troubleshooting operating-system and application-level problems
- Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers
- 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment
- Experience with Jira, Confluence and Service Now
- Knowledge of incident analysis practices
- System administration experience on both Linux and Windows servers
- Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc.)
- Experience creating and maintaining Operational Reports
Incident Manager - Noida, India - PureSoftware Ltd
Description
Hiring for Incident Manager(Only for female candidates)
Exp - 8 to 12 years
Location- Noida (Hybrid)
Notice period - Immediate to 15 days
Responsibilities
Minimum Qualifications
Preferred Qualifications
Interested candidates can send their resumes on