Showroom Hostess - Mumbai Suburban, India - Auto Hangar India Pvt Ltd

Description

1
Customercontact
Representing theMercedesBenz dealership on the telephone and by means of personalwelcome as the first point of contact for all visitors and businesspartners
Promptly greeting andaddressing all visitors to the MercedesBenzdealership
Friendly and openapproach to visitors in accordance with the MercedesBenzidentity
Looking after customerswaiting in the showroom
Answeringand conducting telephone calls and connecting callers if required(switchboard) with properetiquettes
Arranging for staffwho are temporarily unavailable to callback
Ensuring prompt prioritycustomer care for those with problems orcomplaints
Recording anddocumenting walkins and teleins in theshowroom

2
Sales
Introduce sales consultants to all showroom walkincustomers
Providing customerswith initial information in the form of brochures if necessary incase of sales consultants are not available at theshowroom
Provide basicinformation about Mercedes Benz Dealership and Mercedes Benzproducts and services over phone to all telephoneenquiries.
Proactively offerrefreshments to all walkincustomers
Record telein andwalkin prospects information in showroom logbook and share the samewith sales manager daily
Pass onall telein enquires to respective sales consultants with theconsent of sales manager
Assisting the sales consultant to present products services byhanding over brochures price lists schemes etc to salesconsultants

3
Resourcesmanagement
Ensure all showroomdisplay vehicles are displayed in a proper layout (as recommendedby MB India)
Ensure cleanlinessof display vehicles by maintaining the showroom vehiclechecklist
Ensure all test drivevehicles are parked in their respective parkingbays
Ensure cleanliness of alltest drive vehicles by maintaining the test drive vehicle cleaningchecklist

Maintain test drive log book to monitor and control properusability of test drive vehicles
Act as one point contact for information related to test drivevehicleavailability

4
Showroom/facilitiesmanagement
Ensuring that theshowroom is kept clean and tidy by maintaining the showroomcleaning checklist
Promoting afriendly atmosphere in accordance with the MercedesBenz corporatedesign
Ensuring that thereception is kept clean and tidy including thefunctionality/availability of the equipment/refreshments and snacksprovided in these areas
Checkingand if required refilling brochureboxes
Checking arranging and ifrequired refilling accessoryitems

Ensure that the customerparking bays are strictly utilised for customers vehicle parkingand ensure that at any given point at least one parking bay isavailable forcustomers.

Requirements

Communicationskills basic telephone etiquettes team player ability to work indynamic situations sensitive to customer needs customer centricattitude

Communication skills, basic telephone etiquettes, team player,ability to work in dynamic situations, sensitive to customer needs,customer centric attitude