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- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
- Strong domain experience in areas such as ACI, R&S, Wireless, NAC, LB, DDI, Azure Routing, or similar technologies.
- Proficient in network tool management and ticketing systems.
- Knowledge of ACI Bridge Domains (BD) and port allocation.
- Experience in implementing and managing micro-segmentation policies.
- Familiarity with network monitoring and management tools.
- Strong troubleshooting skills and the ability to resolve network-related incidents and problems.
- Excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders.
- Relevant certifications, such as CCNP, CCIE, or equivalent, are preferred.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Graduate with 0-4 years of experience
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.
L2 Engineer Networks - Pune, India - Tata Communications
Description
Broad outline of the Role
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills