Description

Production Support Developer

We are seeking a highly motivated and results-oriented Production Support Developer to join our growing team.

In this role, you will be responsible for troubleshooting and resolving issues within our production environment, ensuring the smooth operation and performance of our applications and systems.

Key Responsibilities:

• Monitor production systems for potential issues and proactively identify and resolve problems before they impact users.
• Analyze incidents, diagnose root causes, and develop solutions to restore functionality and prevent future occurrences.
• Perform code fixes, develop scripts, and automate tasks to improve efficiency and resolution times.
• Collaborate with software developers to identify bugs and suggest improvements to code quality and stability.
• Document issues, resolutions, and knowledge gained for future reference and training purposes.
• Participate in oncall rotations to provide support outside of regular business hours.
• Stay up-to-date on the latest technologies and trends relevant to production support.
• Contribute to the development and improvement of internal processes and tools for production support.

Requirements:

• Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in production support or a similar role.
• Strong understanding of software development lifecycle (SDLC) and troubleshooting methodologies.
• Proficient in scripting languages like Node/React, AWS, and PowerShell.
• Experience with various operating systems, including Linux and Windows.
• Knowledge of relational databases (e.g., MongoDB, PostgreSQL) is a plus.
• Excellent problemsolving and analytical skills.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.