Junior IT Service Desk Analyst - Pune, India - Stefanini

    Stefanini
    Stefanini Pune, India

    2 weeks ago

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    Description
    Job Description
    Details:
  • Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.
  • Be logged-in and available to answer calls through our global Service Desk call center solution.
  • Actively participate in team meetings and suggest opportunities for continual improvement.
  • Support Service Desk KPI/TTI measures.
  • Be part of a rostered on call team during weekends, this should have you on-call once a month
  • Develop and maintain both technical and customer documentation for standards, processes and procedures.
    • Job Requirements Details:
  • Strong customer service skills with a passion to exceed customer expectations.
  • Good analytical and problem solving skills.
  • An understanding of ITIL v3.
  • A passion and interest in learning a broad knowledge of hardware and software.
  • Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
  • Strong English written and verbal communication skills.
  • Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.
  • Ability to work under stressful conditions.
  • Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques.
    • Work Hours: 24* 7 Shift