Salesforce Administrator - Hyderabad / Secunderabad, Telangana - confidential

    confidential
    confidential Hyderabad / Secunderabad, Telangana

    5 days ago

    Full time
    Description
    • Provide ongoing and BAU administrative support for the Salesforce platform, including user
    • management, data maintenance, and system configuration.
    • Provide timely and effective technical support to end-users, resolving issues and answering
    • enquiries.
    • As well as working closely with your regional business users, contribute to global initiatives
    • and participate in global roster to support other regions as an escalation point.
    • Implement and maintain security settings, user roles, and profiles to ensure data integrity
    • and compliance.
    • Assist in the development and maintenance of Salesforce documentation, including process
    • flows, configuration guides, and training materials.
    • Contribute to the implementation and enforcement of best practices for Salesforce
    • administration, change management, and data governance.
    • Support the execution of platform upgrades, patches, and releases under the guidance of the
    • Global Admin Lead.
    • Troubleshoot and resolve user issues and errors, escalating complex problems as needed.
    • Assist in the creation and management of reports, dashboards, and workflows to support
    • business needs.
    • Collaborate with other team members and stakeholders to understand requirements and
    • implement solutions within the Salesforce platform.
    • Stay up-to-date with Salesforce updates, new features, and best practices to share insight
    • and knowledge with the team.
    • Contribute to the ongoing optimisation and improvement of the Salesforce environment.
    • Complete regular internal system audits and prepare for upgrades.
    • Implement and maintain data backup and recovery procedures.
    • Provide assistance, guidance and assist in training new and experienced end-users to grow
    • the skill set across the global organisation.
    • Ensure regulatory compliance and data integrity is always maintained.

    Skills, Qualifications, Experience, Attributes

    • Demonstrated ability to meet deadlines while handling and prioritising simultaneous
    • requests.
    • Creative and analytical thinker with strong problem-solving skills.
    • Experience with Jira, Service Desk and Confluence.
    • Experience in Financial Services industry desirable.
    • Ability to assess the impact of new requirements on and all upstream and
    • downstream applications, systems, and processes.
    • Strong understanding of the platform, with the ability to build custom apps and objects,
    • formula fields, workflows, custom views, and other content of intermediate complexity.
    • Salesforce Admin certified (ADM201 and ADM211 etc).

    Special Requirements

    Additionally, it is an advantage if you understand the administration and configuration of other Salesforce Clouds and Apps including;

    • Marketing Cloud
    • Data Cloud

    Role: Administration - Other

    Industry Type: IT Services & Consulting

    Department: Administration & Facilities

    Employment Type: Full Time, Permanent

    Role Category: Administration

    Education

    UG: Any Graduate

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Salesforce administrator