Customer Relationship Executive - Mumbai, India - Uma Ornaments

Description

CUSTOMER RELATIONSHIP EXECUTIVE

Requirements:

⁠Knowledge of Excel

⁠Min experience - 2 years

⁠Preferably from the jewelry industry

Job Description:

Building relationship with the clients

Handling and responding to client queries at all times

Managing email communications & any other form of written communication

Communicating the client needs to back end departments

Following up for client work with internal departments of the company

Data driven approach: take out reports to monitor customer service and act on it accordingly

Communicating with clients for 3rd party qc/dispatch

Understand client design requirements and send the required data

Order checking and making sure that everything is according to client instructions

Following up for payments

Package offered: 3.5 to 4.5 LPA

Work Location - Andheri East (Mumbai).