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- Sending Welcome emails to customers.
- Attending to the customers post bookings, Issuing Allotment Letters and Agreement
- Preparing documents required for bank loan Process of customers.
- Complete coordination between bank associates and customers for home loan services
- Sending Demand letters & issuing receipts for paid amount to the customers.
- Taking care of Payment plan / Transfer letter /Demand letter/ Cancellation Letters.
- Ensure timely collection of revenue from customers / Monthly EMIs
- Communicate promptly site update or any other information to customers related to the project.
- Analyze data according to customers balance dues and prepare reports for sending reminders / final reminders & cancellation letters
- Project updates to customers on regular intervals
- Uploading customer details in FOCUS -ERP as well as maintaining MIS in Excel format
- Preparation of MIS reports of Customers (New bookings/ Registration/ Transfers)
- Set-up and maintain files, records and data bases such as Customer information, cell phone and e-mail id lists
- Coordinating with Sales as well as Accounts department.
- Flat swapping and cancelation process.
- Regular interaction with the customers and resolve their problems for various issues related to flat.
- Provide a strong customer service experience on the phone and in person
- Handling difficult and aggressive customers in a professional manner.
- Explain products, services, pricing, and answer queries and overcome objections from customers
- Record names, addresses, purchases and reactions of prospects contacted into the CRM system
- Reporting to Team Leader and Handling Emails and total correspondence.
- Graduate with atleast 2 years exp. in Real-estate, Insurance, Banking, Hospitality Industry experience
- Excellent Oral & Written Communication skills in English / Hindi / Telugu
- Well versed with Computers in MS Office
Customer Relations Manager - Hyderabad, India - Aakriti Construction And Developers Private Limited
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