Linux System Engineer - Mumbai, India - Right Side Business Solutions Private Limited
Description
We're looking for
We seek freshers in Linux support with knowledge of Asterisk and SIP Protocol. It would be best if you also had a solid commitment to customer service.
What's the role?
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers resolve issues.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems, and providing immediate support using remote desktop connections. You will use email and chat applications to give clients quick answers to simple IT issues. You will contact clients via phone for more complex problems requiring nuanced instruction and provide clear, written instructions, technical manuals, and programs.
· Taking ownership of customer issues reported and seeing problems through to resolution
· Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Boxes to tick
· Detailed understanding of Linux OS
o OS installation
o Basic architecture
o Handling files, attributes, and permissions
o Vi (vi – means opening and editing the files in Linux) essential files and customisations
o Basic shell scripts and troubleshooting
· Good understanding of MySQL Database
o Running database queries
o Running tables queries
o Making changes in the database and tables
· Knowledge of Asterisk and SIP Protocol
· Excellent problem-solving and communication skills
· Strong relationship builder
· A consultative customer service focus
· Natural problem solver
If you're naturally a helper, enjoy assisting people with computer issues and can explain technical details, we'd like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
What's in it for you?
You'll get to work with one of the best support teams and the ability to learn from the masters of the products. You can develop your niche in the business to drive customer service.
Some more
Education and Experience
Graduate in any discipline. Detailed Linux course with certification from the institute
Language Skills
Ability to read, analyse and interpret general business periodicals, professional journals, technical procedures or government regulations, to write reports, business correspondence and procedure manuals, and to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret technical instructions.
Your deliverables
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask customers targeted questions to understand the root of the problem quickly
· Track computer system issues through to resolution within agreed time limits
· Talk to clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
· Provide prompt and accurate feedback to customers
· Log all issues
· Prepare accurate and timely reports
· Document technical knowledge in the form of notes and manuals
· Maintain jovial relationships with clients