Team Lead - Chennai, India - Cognizant

    Cognizant
    Cognizant Chennai, India

    2 weeks ago

    Cognizant background
    Full time
    Description

    Service Delivery Manager - HR Ops

    Qualification :

    Professional qualifications
  • Intermediate/ Upper Intermediate as minimum standard of English.

    • Experience :

  • 4 – 6 years relevant experience

    • Skills Required :

  • Should have end-to-end experience in US payroll operations & Customer Service
  • Communication skills should be excellent
  • Should have people handling & client handling skills
  • Should have good knowledge in Excel, PowerPoint, Reporting, SOP writing & MsVisio
  • Experience in SLA metrics preparation

    • Roles & Responsibilities :

  • Time & Labor exceptions
  • Payroll processing
  • Gross to net validation
  • Tax setup, validation and reconciliation
  • Garnishment processing and validation
  • Respond to payroll inquiries (Calls and Emails)
  • Interact with clients
  • Adhering to Client SLA and KPI's

    • Must Have Skills

  • MS Excel

    • Employee Status : Full Time Employee

    Shift : Day Job

    Travel : No

    Job Posting : Feb