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- Develop ServiceNow enhancements and modifications to existing applications such as ITSM, CMDB as well as create custom applications.
- Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions.
- Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings.
- Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others.
- Triage and support issues from users on the ServiceNow platform and related applications and modules.
- Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development.
- Conducts system analysis, process flows, system interfaces, validations, testing, training, implementation, and change management.
- Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.
- Work closely and effectively with others to maintain consistent process and documentation around requirements, design, development & deployment.
- Prepare necessary documentation and perform adequate knowledge transfer to the support, administration and learning and development teams to ensure effective change management and adoption.
- Maintains membership in relevant industry groups and conferencesREQUIRED SKILLS & ABILITIES
- 5-8 years of experience in a system engineering role
- 4-6 years of hands-on ServiceNow administration and implementation
- ServiceNow Certified System Administration Certification required
- Desired ServiceNow Certified Application Developer
- Deep working knowledge of ITSM, ITIL, CMDB, IntegrationHub, and Flow Designer
- Strong problem solving, critical thinking, and analytical skills and willingness to present on a variety of functional or technical topics to broad audiences.
Senior Servicenow Engineer - Bengaluru, India - SMC Squared India
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