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    Customer Success Manager - Jaipur, India - Webspiders Interweb Private Limited

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    Description
    • Onboardnew clients and ensure a smooth transition to using our productsand services.
    • Act as a trustedadvisor proactively identifying client needs and recommendingsolutions.
    • Manage clientrelationships fostering open communication and buildingtrust
    • Track and monitor keyperformance indicators (KPIs) to measure clientsuccess
    • Identify upsell andcrosssell opportunities driving additionalrevenue.
    • Collaborate with internalteams (Sales Support Product) to ensure a seamless customerexperience.
    • Develop and delivertraining materials to help clients get the most out of ourofferings.
    • Analyze customer feedbackand identify areas forimprovement


    Requirements

    • Bachelorsdegree in Information Technology or a related field (or equivalentexperience)
    • Minimum 23 years ofexperience in a customer success or account managementrole
    • Proven track record of buildingand maintaining strong clientrelationships
    • Excellentcommunication presentation and interpersonalskills
    • Strong analytical andproblemsolving skills
    • Experiencewith CRM software a plus
    • Deepunderstanding of the IT industry (aplus)


    Bachelor's degree in , Information Technology, or a related field(or equivalent experience) Minimum 2-3 years of experience in acustomer success or account management role Proven track record ofbuilding and maintaining strong client relationships Excellentcommunication, presentation, and interpersonal skills Stronganalytical and problem-solving skills Experience with CRM softwarea plus Deep understanding of the IT industry (a plus)


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