Customer Support Associate Voice Process - Mumbai, Mumbai City - confidential

    confidential
    confidential Mumbai, Mumbai City

    3 days ago

    Full time
    Description

    Job Description

    We are hiring Customer Support Associates for a reputed global online service platform. The role involves handling customer interactions via voice calls, assisting users with bookings, account-related queries, and general service support. This position is ideal for graduates/freshers and HSC candidates with experience who have strong communication skills and a customer-first mindset.

    Candidates must be comfortable working in a 5-day work schedule with rotational week-offs and should be enthusiastic about delivering high-quality customer service.

    Salary Structure

    • Graduate Fresher: 24,000 in-hand
    • Graduate / HSC with Experience: 28,000 in-hand + performance-based incentives
    • Incentives applicable for experienced candidates
    • Stable shift structure with growth opportunities

    Work Schedule

    • Working Days: 5 days a week
    • Week Offs: Any 2 rotational week-offs
    • Shifts: Rotational shifts as per business requirement

    Roles & Responsibilities

    • Handle inbound voice calls from customers professionally and courteously
    • Assist customers with booking-related queries, modifications, cancellations, and general support
    • Address customer concerns and provide accurate, timely resolutions
    • Maintain a high standard of customer satisfaction through effective communication
    • Document customer interactions and update systems accurately
    • Follow all quality guidelines, SOPs, and compliance standards
    • Escalate complex issues to the relevant team when required
    • Ensure data privacy and confidentiality during all interactions
    • Meet performance metrics related to quality, productivity, and adherence

    Eligibility Criteria

    • Graduate Freshers are eligible
    • HSC (12th Pass) candidates must have minimum 6 months of experience
    • Excellent communication skills in English (mandatory)
    • Prior voice process or customer support experience is an advantage
    • Basic computer knowledge required
    • Customer-focused attitude and problem-solving skills

    Key Skills Required

    • Strong verbal communication and listening skills
    • Ability to handle customers calmly and professionally
    • Attention to detail and accuracy
    • Multitasking and time management skills
    • Willingness to learn and adapt

    Contact / Send your resume to [HIDDEN TEXT]

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