CRE Services - Ahmedabad, India - WorkQuest India

Description

Handling internal complaints, assisting the CRM, managing PSF calls, and coordinating with the team are important aspects of customer engagement and support. Here's a guide on how to effectively handle these responsibilities:

1. Handling Internal Complaints:

• Acknowledge Complaints Promptly: Respond to internal complaints as soon as possible to show that you take them seriously.
• Investigate Thoroughly: Gather all necessary information related to the complaint to understand the issue fully.
• Communicate Solutions: Once a resolution is determined, communicate it to the concerned parties. Be transparent about the steps taken to address the complaint.

1. Assisting the CRM:

• Stay Informed: Keep yourself updated on customer relationship management (CRM) tools and processes.
• Provide Support: Assist the CRM team with any additional information they may need to enhance customer relationships.
• Training: If necessary, provide training to team members on CRM tools and best practices.

1. PSF Calls (Presales and Post-sales Support):

• Presales Support:Be knowledgeable about the products or services to assist potential customers.
• Provide information on features, pricing, and any other relevant details.
• Post-sales Support:Address customer concerns after a purchase, ensuring they are satisfied.
• Assist with onboarding and implementation of products/services.

1. Coordinating with the Team:

• Regular Meetings: Schedule regular team meetings to discuss ongoing projects, challenges, and updates.
• Clear Communication: Foster an environment of open communication to ensure everyone is on the same page.
• Task Delegation: Assign tasks based on team members' strengths and expertise.

1. Customer Engagement:

• Point of Contact: Be the primary point of contact for customers, ensuring they have someone to turn to for assistance.
• Regular Communication: Initiate regular communication with customers through emails, newsletters, or other channels to keep them engaged.
• Feedback Collection: Actively seek feedback from customers to understand their needs and concerns.

1. Customer Inquiries:

• Timely Responses: Respond to customer inquiries promptly to show that their concerns are a priority.
• Accurate Information: Ensure that the information provided is accurate and helpful in resolving the customer's query.
• Escalation Process: Have a clear process in place for escalating complex inquiries to higher levels of support if needed.