Chat Support Executive - Noida, India - Digininja Private Limited

Description

We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries through, resolving issues, and ensuring customer satisfaction through live chat.

Key Responsibilities:

• Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
• Assist our customers by understanding their products/services and providing accurate information to them.
• Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
• Previous experience in web chat support for foreign clients would be a plus. Candidates with a background in international live chat support will be given preference.

Requirements:

• Minimum high school diploma or equivalent.
• Excellent written and verbal communication skills in English are compulsory.
• Ability to empathize with customers and provide excellent customer service.
• Comfortable using live chat support software and multitasking between multiple chat windows.
• Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
• Willingness to adapt to new processes, tools, and client requirements.