Quality Assurance Manager - Mumbai, Maharashtra

Job summary

Ensures that the product or service provided by the organization is 'fit for use', meets the quality standards and meets both external and internal requirements. Monitors & measures (against set indicators), the performance of the quality management system and produces data and report on performance.

Responsibilities

• Quality Planning & Assurance
• Develop and maintain Quality Plans for raw materials, bought-out components, and finished products in collaboration with Production, Purchase, and Design teams.
• Oversee the inspection and verification of incoming raw materials and components, including coordination with third-party laboratories when required.
• Ensure lab testing of product samples as per defined quality protocols and issue test certificates and product-related documentation to customers.
• Vendor Quality Management
• Define supplier quality requirements in coordination with the Purchase team.
• Conduct vendor audits,pre-dispatch inspections, and ongoing supplier performance reviews.
• Manage quality agreements with key vendors and lead the resolution of quality-related issues with suppliers.
• CAPA and Non-Conformance Handling
• Lead root cause analysis for customer complaints and internal quality issues.
• Ensure timely implementation of Corrective and Preventive Actions(CAPA) and monitor their effectiveness.
• Maintain records of non-conformities and develop trends for proactive resolution.
• ISO & Compliance Management
• Lead the implementation and maintenance of ISO 9001:2015 and other relevant standards.
• Ensure compliance with applicable quality and product certification schemes (e.g., BIS, DNV).
• Conduct internal audits, facilitate external audits, and drive closure of audit findings.
• Quality System & Documentation
• Establish and maintain the organization's Quality Manual and SOPs.
• Implement robust document control procedures and ensure compliance across departments.
• Maintain all records related to inspection, testing, and quality metrics.
• Testing & Laboratory Management
• Ensure availability, calibration, and upkeep of all test instruments and lab facilities.
• Plan for augmentation of testing facilities based on business requirements.
• Supervise technical personnel involved in quality testing and evaluations.
• Performance Monitoring & Continuous Improvement
• Track quality KPIs and prepare monthly performance dashboards for management review.
• Analyze process data and drive continual improvement projects to enhance product and process quality.
• Promote a culture of quality across the organization through training, awareness sessions, and cross-functional workshops.
• Training & Team Management
• Identify and fulfill quality-related training needs across departments.
• Lead and mentor the QA team; assign responsibilities, set goals, and conduct regular reviews.
• Build a proactive quality culture focused on preventive rather than reactive quality control.

Job description