Application Support Engineer - Gurugram, India - Fluidech

    Fluidech
    Fluidech Gurugram, India

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Job Title: Application Support Engineer

    COMPANY PROFILE

    Fluidech is a technology consulting and managed services specialised on infrastructure (cloud & on-premise), automation (DevOps and RPA) and cyber security.

    The word 'fluidech' was coined as combination of 'fluid' & 'technology' from our approach & perspective. We enable businesses to embrace Biz-Tech alignment with a value-centric approach to technology.

    We started in 2014 with primary objective to design truly business aligned IT solutions and deliver truly customer oriented IT services. What started as a consulting firm grew to fulfil demand of delivering our ideas through effective services and efficient support. Fluidech thus soon emerged as one of the fastest growing preferred technology services provider of choice with 100 plus happy and successful customers across diverse verticals and segments. The team brings together the right combination of technology expertise and business domain experience, thus now riding on a 97% customer satisfaction score and improving by the day.

    Summary:

    We are seeking a highly skilled and experienced Application Support Engineer to provide technical support and troubleshooting for enterprise applications. The ideal candidate will have a strong background in application support, ticketing systems, and ITIL processes, with added advantages in DevOps practices, project management tools, and cloud platforms. This role requires excellent problem-solving skills, strong communication abilities, and the ability to collaborate effectively with cross-functional teams.

    Responsibilities:

    1. Provide technical support and troubleshooting for enterprise applications, ensuring timely resolution of incidents and service requests.
    2. Collaborate with end-users and stakeholders to understand issues and requirements, and provide effective solutions.
    3. Utilize ticketing systems to log, track, and manage support tickets, adhering to defined SLAs.
    4. Administer and maintain application monitoring tools to proactively identify and address potential issues.
    5. Perform routine maintenance tasks, including application upgrades, patches, and configurations.
    6. Assist in the deployment of application releases and updates, ensuring minimal disruption to business operations.
    7. Contribute to the development and maintenance of support documentation, including knowledge base articles and user guides.
    8. Participate in on-call rotation schedules to provide after-hours support and address critical incidents.
    9. Collaborate with cross-functional teams, including development, infrastructure, and business teams, to resolve complex issues.
    10. Stay up-to-date with industry trends and best practices in application support and troubleshooting methodologies.

    Requirements:

    1. Bachelor's degree in computer science, Information Technology, or a related field.
    2. Experience in Workday or UKG or SAP HR systems.
    3. Experience in enterprise applications like COUPA,Salesforce
    4. 5+ years of experience in application support or related roles.
    5. Solid understanding of enterprise applications and their components, including databases, APIs, and integrations.
    6. Experience with ticketing systems such as ServiceNow, JIRA Service Desk, or Remedy.
    7. Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
    8. Proficiency in scripting languages (e.g., PowerShell, Python, Shell) for automation tasks is a plus.
    9. Familiarity with ITIL processes, particularly incident, problem, and change management.
    10. Excellent communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
    11. Ability to work independently and collaboratively in a fast-paced environment.

    Added Advantages:

    1. Strong proficiency in DevOps practices for cloud platforms (AWS, Azure, GCP).
    2. Expertise in ticketing tools such as BMC Remedy and ServiceNow, as well as project management tools like JIRA.
    3. Hands-on experience with backend development, Docker, Kubernetes, Jenkins, and Bamboo.
    4. Familiarity with source code management tools like GitHub and AWS CodeCommit.
    5. Experience in managing DNS services, O365, Google Suite, and Microsoft Intune.

    COMPENSATION:

    As per industry standards.

    Industry

    IT Services and IT Consulting

    Employment Type

    Full-time