IT Service Desk - Kolkata, India - RightWorkz

Description

RightWorkz is an education solutions company that provides:IT Skill Development & Training.
HR Consulting & Recruitment services, including train and deploy models.
Advanced training for career enhancement and growth – latest technologies.
Customized and outcome-based training targeting students, working professionals & corporates.

With over 12 years of experience in the field, we are the technology and recruitment partners for various Government agencies and leading MNCs.

The RoleThe IT Service Desk is a centralized staff responsible for providing technical assistance to our clients, including diagnosis and resolution of IT issues, as well as guaranteeing the seamless operation of their computer systems and IT services.

Up to 90 worldwide Clients from various regions are supported. By a global Service Desk workforce of 15,000 people. The IT Service Desk landscape has changed. Significant changes have occurred as a result of technical breakthroughs.
Many people nowadays AI Chat Bots are used by businesses to automate and streamline their support processes. AI Conversation Bots employ natural language processing to respond to frequent user requests in real time. handle simple tasks, lowering the stress on human analysts.

Automation of Robotic Processes (RPA) is also gaining popularity, allowing repetitive and rule-based operations to be automated and thereby saving up analysts' time.

Job Location:

PAN IndiaShift:

Any ShiftEligibility Criteria:

Key Responsibilities:
Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problemsTroubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving

Selection Process:
Online Aptitude AssessmentVirtual Communication RoundDetailed Virtual Orientation by BU operations lead & Campus HR POC

Support Available from Client:
Night shift allowance will be paid by the ProjectCab facility for pick-up and drop, ensuring safety and comfortTimely Rewards and Recognition for top performersIdeal Profile

Skills Required:
Basic understanding of computer hardware, networking and should have fair analytical and problem-solving skills.
Good interpersonal skills handling internal and externals customers.

An associate should be open to work in 24/7 shifts, any location, and should have an assertive frame of mind while executing the day-to-day tasks.2020, 2021, 2022 & 2023 batch of any 3-year Graduation program (UG full time degree)/ BE/ B.

Tech/ ME/ M. Tech/MCA/MS/M.SC any domainCandidates having 50 % in X, XII, Diploma or UGNo standing arrears in the current educationNot more than 36 months of a gap in educationStrong written and communication skillsFlexible to relocate to anywhere in India, work in any shift/domainWhat's on Offer?Night shift allowance will be paid by the ProjectCab facility for pick-up and drop, ensuring safety and comfortTimely Rewards and Recognition for top performers